Privacy Policy PRIVACY STATEMENT Your privacy is very important to Glazing Vision Europe B.V. (‘we’, ‘us’ or ‘our’). In this Privacy Statement, we will therefore explain how we handle data from third parties, including your personal data. This Privacy Statement applies to processing your personal data in connection with the products and services offered by us. We are considered a ’controller’ for purposes of EU Regulation 2016/679 (the General Data Protection Regulation). Our contact information, including the e mail address at which we can be reached for privacy related questions, is listed below: Glazing Vision Europe B.V. IJsselmeerdijk 9 1473 PP Warder, the Netherlands info@glazingvision.eu Whose personal data do we collect? We process personal data from our private and business clients, as well as our business contacts, including our suppliers. We also process personal data from anyone who has registered for our online newsletter through our website. Which personal data do we process? Data which you yourself provide us We process the data which you provide us by filling in forms on our website, including any mobile applications. We will refer below to both options as ‘our website’. In addition, we process data which you furnish to us by phone or e-mail or in another manner. This also encompasses the information which you provide if you register through our website, you subscribe to certain services, you search for certain products, you ask a question through our website, you indicate specific needs to us, you place an order through our website, you participate in a contest, promotional activity or survey organized by us or if you report a problem to us regarding our products, services and/or website. Such personal data may, insofar as relevant, include the following: – your first and last names and your company name; – contact information, such as the invoicing address and, insofar as this address is not the same as the invoicing address, the delivery address, your e mail address and your telephone number; – financial and credit card information and your VAT number; – if applicable, your supplemental order information, files and drawings. On our website, an * indicates which personal information must be filled in to proceed and to purchase products and/or services from us. If no * is indicated, filling in this personal data is optional. Personal data which we collect directly from you Each time you visit our website, we can automatically collect the following personal data from you: – technical information, such as the internet protocol (IP) address used to connect your computer to the internet, your log in information, the type and version of browser and browser plug in used, time zone settings, the type of browser plug in and the operating system and platform used; – information about your visit to the website, such as the complete Uniform Resource Locators (URS) click sequence to, through and from our website (including the date and time), products which you viewed or searched for, the amount of time it took for specific pages to respond, whether errors occurred in downloading files, how long you looked at certain pages, information concerning the interaction between certain pages (such as scrolls, clicks and mouse movements) and methods used to leave pages and each telephone number used to ring our customer service. This data cannot be traced back to individuals by us. Information which we indirectly collect about you through other sources We work closely with other parties, such as our suppliers, sub contractors providing technical, payment and/or delivery services, advertising networks and companies analysing data, examining search results or determining creditworthiness. For which purposes do we use your personal data? We use the above mentioned personal data which we have received from you for the following purposes: – so we can fulfil our obligations ensuing from an agreement concluded with you; – so we can inform you about our products and services which are similar to products and/or services which you previously purchased from us or which you asked us about; – so we can inform you about products and/or services which we reasonably believe might interest you; – so we can inform you about changes in our services, including our terms and conditions, such as this Privacy Statement; – so we can ensure that the content of our website is presented in the best possible way to you and the computer, tablet or smartphone used by you. We use the above mentioned personal data which we collect about you for the following purposes: – for our records and for internal activities regarding the website, such as remedying problems, data analyses, tests and investigation, and for statistical and research purposes; – to improve our website, so you can use its content in the most efficient way; – to enable you to participate in interactive applications within our website if you opt to do so; – as part of our efforts to make and keep our website secure; – to determine and understand the effectiveness of advertising and to select advertising relevant to you; – to make suggestions to you and other persons visiting our website about products and/or services which you or they might find interesting. What are the bases for processing your personal data? We process your personal data pursuant to one or more of the following legal bases: – performance of an agreement concluded with you; – fulfilment of a legal obligation; – a legitimate interest; – your explicit consent. How long do we retain your personal data? We do not retain your personal data any longer than necessary to achieve the purposes mentioned in this Privacy Statement in combination with one or more of the above mentioned bases. In light of the 10 year warranty period given by us for our products, we retain our clients’ personal data for at most 10 years and 6 months after a product is delivered. The personal data for potential clients, for example, visitors to our websites and persons inquiring about our products and/or services, is retained by us for at most 5 years. Whom do we share your personal data with? We do not provide your personal data to third parties, unless this is necessary to properly carry out the purposes described in this Privacy Statement and bases for which the personal data was processed. The third parties to which the personal data is furnished must treat your data as confidential. We may have to transfer your personal data to a recipient in a country outside the European Economic Area. In that instance, we will ensure that this personal data is transferred in accordance with the applicable laws and regulations, including, but not limited to, the General Data Protection Regulation. Security measures It is crucial for us that your personal data is secured properly. Thus, we make sure that appropriate technical and organizational measures are taken to protect your personal data as much as possible against unlawful use. Unfortunately, sending information through the internet is never 100% secure. Despite our best efforts to protect your personal data and keep it safe, we cannot guarantee that sending personal data to our website will be completely secure. Hence, if you send your personal data to our website, you will be doing this at your own risk. Within our website, we offer you the option of creating your own account, which can be protected by you with a user name and password selected by you. We recommend that you choose a user name and password which is easy for you to remember, but difficult for others to guess. We recommend that you change your password from time to time, too. In this way, we and you together can seek to prevent impermissible use of your account. Secure connections are used through the platform Mailchimp to send your personal data across the internet. Payment transactions are encrypted with the use of SSL technology. If you have additional questions about the security of your personal data or suspect that your personal data has been misused, please send an e mail to info@glazingvision.eu. We will respond to your e mail as soon as possible. Cookies and website visits Our website uses cookies to distinguish you from other persons using our website. This helps us to offer a website which operates properly and to improve our website as well. Your rights As a data subject, you in any event have the rights stated below with respect to the processing of your personal data: – the right to information about which personal data from you is specifically processed; – the right to gain access to your data. As a data subject, you can ask to see your personal data which we have collected; – the right to rectification or correction of your personal data if it is inaccurate or incomplete; – the right to have your personal data deleted. You can file a request to have this deleted, but we may be required to retain certain personal data longer; – the right to restrict the processing of your personal data; – the right to withdraw consent for the processing of your personal data; – the right to transfer your personal data to a third party (the right to ‘data portability’). You will receive your personal data from us, so you can transfer it to another controller; – the right not to be subject to automated decision-making; – the right to file a complaint with the competent supervisory authority. You should bear in mind that, despite the above mentioned rights, we must nevertheless continue processing your personal data to fulfil our legal and statutory obligations. Contact If you have questions or suggestions about the processing of your personal data, wish to revise the personal data or want to exercise a right mentioned above, you can contact us by sending an e mail to the following address: info@glazingvision.eu. Information version This Privacy Statement was last revised on 28 May 2018. We reserve the right to unilaterally modify this Privacy Statement. Changes will be announced through our website and, if necessary, will be communicated to you by e mail. We recommend that, from time to time, you consult the Privacy Statement published through our website.